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Legal & Policies
GeneHealth Pvt. Ltd. — Legal & Policies
Version: 1.0 Effective Date: December 30, 2025 Website: genehealth.life Email (Primary Contact / Grievance / Privacy): contact@genehealth.com (Throughout this policy, “GeneHealth”, “we”, “us” or “our” refers to GeneHealth Pvt. Ltd.)1. Introduction
GeneHealth Pvt. Ltd. is committed to protecting the privacy, confidentiality, and security of personal information and sensitive health and genetic data of users, patients, and visitors of genehealth.life. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, how long we retain it, and the rights and choices available to you. This policy applies to all information collected through our website, services, customer portals, sample collection forms, email or telephone communications, and any other digital or physical interactions conducted by GeneHealth. Our services include genetic testing, whole genome sequencing, cytogenetics, microarrays, gene expression profiling, and related health and research services.2. Purpose and Legal Basis for Data Collection
- Provide and manage genetic testing and healthcare services
- Process payments, refunds, and billing
- Communicate test results, appointments, and customer support
- Comply with medical, legal, and regulatory requirements
- Conduct research with explicit consent or de-identified data
- Ensure security, fraud prevention, and service improvement
3. Types of Information We Collect
a) Identity and Contact Information- Full name
- Date of birth
- Gender
- Postal address
- Email address
- Phone number
- Emergency contact details
- Medical history
- Clinical information
- Genetic test data and reports
- Laboratory sample identifiers
- Family health history
- Billing address
- Transaction reference numbers
- Payment status
- IP address
- Device and browser details
- Cookies
- Website analytics data
- Emails
- Customer support communications
- Consent records
4. How We Collect Information
- Account registration
- Service booking
- Sample and consent submission
- Email, phone, or website communication
- Payments and website usage
5. How We Use Your Information
- Test booking and reporting
- Identity verification
- Payment processing
- Service improvement
- Legal and regulatory compliance
6. Payments and Transaction Processing
Payments are processed through secure systems. GeneHealth does not store card or banking details. Transaction data may be shared only for lawful processing, compliance, fraud prevention, and dispute resolution.7. Sharing and Disclosure of Information
- Healthcare and laboratory partners
- Payment and banking partners
- Legal or regulatory authorities
- Research partners with consent or anonymized data
8. Intellectual Property
All content on genehealth.life, including reports, text, logos, designs, and data, is the intellectual property of GeneHealth.
Unauthorized use, reproduction, or distribution is strictly prohibited.
9. Data Retention
Data is retained only as long as required for healthcare, legal, and regulatory purposes, after which it is securely deleted or anonymized.
10. Cookies and Tracking
Cookies are used for functionality and performance. Disabling cookies may affect site features.11. User Rights
- Access and correction
- Consent withdrawal
- Deletion or restriction (where lawful)
- Objection to processing
